The plastic part that mounts to the windshield cracked on both sides almost meeting in the center. I had to cut the plastic off; drill holes in the leather; and purchase new bolts to affix the bag back to the windshield. I reversed the bolts so that the chrome acorns are on the outside of the windshield.
The pad is not long enough and the angle is wrong. I get complaints that it vibrates the small of the back too much, and when they lean back, they feel insecure because they are leaning backwards and not sitting upright.